Returns of goods
Returns and Refunds
Defective or Non-Conforming Merchandise
All returns of defective or non-conforming merchandise must be authorized by phone before shipment. Depending on the circumstances, a refund or credit will be issued in accordance with the established terms and conditions. No refund will be issued if more than 30 days have elapsed since the order was shipped.
Nebulizers are covered by a one-year warranty.
Non-Defective Products
The return of non-defective products is accepted subject to the following conditions:
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Online Purchases: return within 30 days.
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In-Store Purchases: return within 15 days, upon presentation of proof of purchase.
In all cases, products must be in perfect condition, unused, and in their original packaging. Jars and bottles must not have been opened.
A 15% restocking fee will be applied to all returns of non-defective merchandise. Shipping costs associated with the return are the responsibility of the customer.
Orders Not Eligible for Return
No returns will be accepted for special orders, non-standard sizes (bulk), and international orders.
