Ecocert Canada

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Sales Conditions

Your Commitment

Safety: Essential oils are highly active substances with incredibly diverse molecules. It is your responsibility to use it properly.

Therapeutic Use of Essential Oils: We advise that you consult with a professional aromatherapist or physician. I you do not, you must at least be aware of contraindications and interactions with other products.

Essential oils must be used respecting physiological dosages. The information contained in this Web site is, to the best of our knowledge, true and complete. We do not accept any liability connected with the use of this non medical information.

Ordering Process

Orders can be passed online, over the phone or by email.

Online Orders: All you need to do is to create an account and start using the functionalities of our transactional website.

Phone Orders: We suggest that you refer to the information provided on our website to prepare any phone order.

Order Modifications: It is impossible to make any modifications after 12:00 the day after you place an order.

Any addition or modification required to an order will be processed as a distinct order and ship separately.

Temporarily unavailable products: We do not automatically ship back orders. It is your responsibility to order when products become available.

In case of error on an order: Please note that you may advise us of an error in the preparation of your order only within 15 days of receiving your package.

Prices

All prices are given in Canadian dollars. 

Please note that all prices can change without prior notice.

Special Offers

Online and Phone customers are eligible to Free shipping with all orders over 100 $ (before taxes).

Additionnally, they enjoy a 10% discount off regular prices when ordering over 200$ (before taxes).

Privilège Card: The Privilège Card is only applicable in our two in-person boutiques.

Payment Methods

All orders are payable in advance.

Accepted Payment Methods:

  • Online orders: Visa and MasterCard
  • Phone Orders: Visa and MasterCard, certified cheque and postal money orders and wire transfers.  

 

Shipping

Retail orders delivered in CANADA* :

  • Free Canada Post Regular Parcel with all orders over 100$ before taxes
  • Canada Post Regular Parcel
  • Canada Post Xpresspost

*Some postal codes are excluded from the regular shipping rates. Please contact us to enquire about the complete list of codes not covered by the Free shipping policy. If you order from outside Canada, please refer to the Shipping page.

Returns

Returns on defect products: All returns must be approved over the phone before being made. Products will be refunded or credited according to the agreement. No refunds will be granted if shipping dates back to more than 60 days. For aromatherapy diffusers, warranty period varies.

Restocking Fee: On all non-defect returns, a restocking fee of 15% will charged and all shipping fees will be assumed by the client. The refunding of non defect products is only granted upon verification of original packages. Jars and bottles must never have been opened. 

Special Orders, Custom preparations and International orders: No return is possible.

Privacy

Personal information (names, address, phone number, email and credit card number) submitted on our website are entirely confidential. Authorized staff only will be able to access your information.

User Agreement

All users of our online boutique are aware of the specific sales policies and accept it as a whole.